By completing something quickly, the task at hand feels as though it took less effort. This perceived ease is complimentary to the feeling of simplicity. Time spent waiting can cause frustration and take away from time spent doing more desirable things. Therefore hiding the time being spent can relieve some of this frustration. However, showing a timer or loading bar for instance can reassure a person that their time spent waiting is not being wasted or that there is only "X:XX" long left to go. I prefer to provide a distraction for longer waiting times. Giving people something to focus their attention on keeps them busy and they spend less time thinking about being forced to wait. For example, putting a TV in a waiting room or having elements to interact and play with during a loading screen on a website.
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Not knowing what to do instantly makes things more complicated. Therefore it is vital to make things as intuitive as possible. Some things simply require prior knowledge. This is where tutorials and helpful tooltip hints come into play. Showing people what to do and how to do things increases their chances of success and gives them more pleasure in doing it.
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